While lawmakers on both sides of the aisle took measured shots at Mark Zuckerberg, the embattled CEO of Facebook, people from all walks looked on wondering what impact, if any, all of this would have on them individually. Once we get under the surface of basic daily social media use, we quickly move on to more nuanced areas of privacy, communications, personal technology, among other daily functions.
And all that is quickly reduced to trivial when we then consider how business leverages Facebook and all of social media each day. Billions of dollars transact each year either across social media platforms, or with the businesses that own and operate them.
What Does This Have to do With Non-Profits?
Let’s line up industrial business alongside social service agencies for a second. Both come in big, medium and small varieties. Both leverage Facebook for nearly similar reasons—to establish and engage with their communities, to promote, and to build brand awareness. Both are very concerned with individual privacy.
And it’s all FREE, or is it?
While senators grandstand and lick their chops at the media prospects of grilling an industrial mega-star billionaire over whether or not Facebook is a monopoly, most people were asking themselves if they’ll need to pay to use the leading social platform.
The attraction of “free” has often led small businesses and social agencies to leverage the traditional offerings of social media into several traps. One of these traps is to use social media without a plan. Another is to sink entire online programs into social media—thus making Facebook the de facto organization website. When reliance on Facebook reaches that tipping point, the organization exposes itself.
But as Brian Cute, CEO of Public Interest Registry points out, Facebook is attractive for building an online image because its free, and easy to use. “There is a reason they are free and it’s because Facebook and other platforms monetize your data and your supporters’ data. That’s their business model.”
Get Back to Basics
The nature of social media is somewhat reactive. Like with everything else, organizations must be intentional with social media to expect successful outcomes. Even small social service agencies should understand what they need and want from social networks, and create plans and goals that align with their mission and their stakeholders.
"There is a reason [social media is] free and it’s because Facebook and other platforms monetize your data and your supporters’ data. That’s their business model.”
High-functioning organizations have evolved their approach to social media. Many often use tools for deploying social content and listening for mentions of their brand or organization name (good and bad). Here at MPOWR we use Sprout Social, a brand that has much to say about social strategy. Their Strategic Guide to Social Media for Nonprofits provides a vast amount of detail behind the following list:
- Define Social’s Role in Your Nonprofit’s Communications Strategy
- Determine What You Want to Accomplish
- Identify Your Target Audience
- Choose the Right Networks
- Create a Content Strategy
- Put Engagement First
- Empower Your Advocates & Cross-Promote Your Content
- Track & Measure Your Results
Facebook is not too big to fail. Because social media gets to the heart of what is beautiful about human interaction, there will never be a shortage of platforms from which to choose.
Final comments are two-fold, and have to do with what YOU control and manage, and what is provided for you to manage. For your organization website, be sure your website privacy policies are up to “code” and usable for your organization and your audience. The other is relative to the social platforms you might use personally. So much has evolved (for the better) with respect to privacy settings across the social media platforms. In 2015 when Cambridge Analytica was active in all of this, privacy settings were not nearly as usable. A quick Google search on these settings will give the answers you need.